1. Consultation fee
The consultation fee (currently ₹300) is paid online when you book, by UPI, card or netbanking, through our payment partner Cashfree Payments. Your booking is received as soon as the payment succeeds, and we then contact you to confirm your slot.
If money is debited from your account but the payment fails, it is normally returned to your account automatically by your bank or payment app. If it isn't, contact us with your booking ID and we'll help.
2. Cancellation by you
Once the consultation fee has been paid, it is not refundable. If you cancel your consultation after payment, the consultation fee will not be refunded.
3. Cancellation by us
If we need to cancel your consultation, we'll offer a new slot. If none suits you, we'll refund the full consultation fee to the account or card the payment came from. Refunds usually reach you within 5-7 working days of being issued, depending on your bank.
4. Packages
- Package fees are agreed with the dietitian after your consultation. We send you a secure payment link (valid for 2 days) to pay online by UPI, card or netbanking through Cashfree Payments.
- Package fees are not refundable.
- A package can be paused only for a valid reason, and only when both you and the dietitian agree to the pause.
- When the package resumes, you get the remaining duration of the package from the date it was paused.
5. Contact
For questions about cancellations or pausing a package, contact:
Dt. Vaisnavi Gunasekaran, The Diet Desk
Email: wellness@thedietdesk.in
Phone / WhatsApp: +91 7708804882